Membership terms

Last updated: 10 November 2026

1. Who we are

LINQ Suites (linqsuites.com) is operated by LINQ Global Ltd, a company registered in England and Wales, company number 16511914, registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE (“we”, “us”).

Contact: contact@linqsuites.com · +44 7735 830049 · Monday to Saturday, 9am–6pm UK time.

2. About these terms

These terms apply to every LINQ Suites membership. By joining you accept them. They do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you live in the European Union, you also keep the mandatory consumer rights of your country. Prices are in euros (EUR). You must be 18 or over to join.

3. Your membership

Membership gives you fare alerts by email for flights, trains and coaches departing from up to 3 airports or stations in Europe that you choose. Alerts are information only. We do not sell, book or guarantee travel, and we do not promise a set number of alerts or a particular saving. Fares are set by the operators and can change or sell out at any time.

After you request membership, we email you a payment link. The contract between us is formed when we email you to confirm that your payment has been received and your membership has started.

4. Booking travel

When you book a fare from an alert, your contract is with the airline or operator, under their terms. We are not responsible for their prices, schedules or service. If an alert ever includes a link that earns us a commission, the alert will say so.

5. Price and payment

Membership costs €99 a month. We are not currently registered for VAT, so no VAT is added to our prices. The total price is shown before you pay.

Payments are processed securely by PayPal; we never see or store your full card details. The charge will appear on your bank statement as a PayPal payment to LINQ Suites.

6. Renewal

Your membership renews automatically every month on the date you joined. We email you a receipt after each payment. If we change the price, we tell you at least 30 days before, and you can cancel before it applies. You can cancel at any time by emailing contact@linqsuites.com or by cancelling the automatic payment in your PayPal account. You won’t be charged again, and your alerts continue until the end of the month you have paid for.

7. 14-day full refund

You may cancel within 14 days of joining for a full refund, without giving a reason. This applies even if you have already received alerts. We refund you within 10 days. Details and the cancellation form are in our cancellation policy.

8. If something is wrong

We must provide our service with reasonable care and skill and as described. If we don’t, contact us and we will put it right or give you a price reduction. If we stop the service, we will refund the unused part of your membership. For more information visit www.citizensadvice.org.uk.

9. Using the alerts

Alerts are for your personal use. Please don’t resell, republish or share them publicly.

10. Discount codes

Discount codes have no cash value, cannot be exchanged for cash and, unless stated otherwise, only one code can be used per membership. Promotions run for the dates shown in the offer.

11. Our liability

We are responsible for foreseeable loss or damage caused by our breach of these terms or our negligence. We are not responsible for fares that change or sell out, or for the services of airlines and operators. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or your statutory rights. Our service is for private, non-commercial use only.

12. Events outside our control

We are not responsible for delays caused by events outside our reasonable control. If this happens, we will contact you, and you may cancel and receive a refund for the part of the membership not provided.

13. Your personal data

Your personal data is handled under UK GDPR and the Data Protection Act 2018, and under the EU GDPR where it applies to you. Some providers process it in the US (UK to US transfers). See our privacy policy for your rights and how to complain to the ICO.

14. Complaints

If something goes wrong, please contact us first at contact@linqsuites.com with the email address you joined with. We acknowledge every complaint within 1 business day and aim to resolve it within 5 business days. If you are not satisfied, you can ask for your complaint to be reviewed by a manager.

We do not currently use an alternative dispute resolution (ADR) scheme. If your complaint is not resolved, you can get free advice from Citizens Advice (www.citizensadvice.org.uk, 0808 223 1133) or bring a claim in the small claims court. Consumers in the EU can also contact their national consumer centre.

Please contact us before opening a payment dispute with your bank or PayPal. We can usually resolve things faster. This does not affect your rights, including chargeback or section 75 Consumer Credit Act 1974 rights.

15. General

We may update these terms; the version in force when you joined applies, unless we tell you about a change at least 30 days in advance. If any part of these terms is found unlawful, the rest remains in force. Only you and we have rights under this contract.

16. Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts. If you live in the EU, you may also rely on the mandatory law and courts of your country.